Small but mighty is the perfect epithet for 3Bridges Community. Ranging from children’s services to aged services, through disability support and training, 3Bridges Community needs to operate lean and smart – where every action has an impact.
While the organisation used an underlying business system in the past, many manual and paper-based processes fed into that. There were few people able to navigate the on-premises system. Canary IT was able to solve these issues in just seven weeks.
Small but mighty is the perfect epithet for 3Bridges Community which has a team of 300 employees and 300 volunteers providing a broad range of community services to 28,000 people each year.
Ranging from children’s services to aged services, through disability support and training, 3Bridges Community needs to operate lean and smart – where every action has an impact.
The challenge they faced was six broad classes of services that 3Bridges provided, all quite different, each with their own complexities. There was no one process fits all, and each had different information management and document management practices.
While the organisation used Reckon as its underlying business system in the past, many manual and paper-based processes fed into that, creating information blackspots or delays. There were few people able to navigate the on-premises system. If someone wanted information, the finance team would have to go looking, diverting them from other work.
In order to streamline operations and support its people, 3Bridges has undertaken a digital modernisation, implementing the cloud-based Dynamics 365 Business Central in just seven weeks with the support of Microsoft partner Canary IT.
3Bridges and Canary IT also used Teams, Microsoft Forms, Microsoft Planner and Yammer to facilitate collaboration during the deployment. In addition, teams has also facilitated staff training on the new system.
“One thing I think not-for-profits probably will learn from this is that subject matter experts like Microsoft and Canary IT. They know the sector well. They know the systems well. They know the best way to capitalise on it. So non-for-profits just need to step back and see, is there a change, a meaningful change?"
